How can I search for a part or accessory in your website? To search specific part or accessory uses the "model search" on the top (first choose maker, after model and year then click "search"), you will see a list of all spare parts/accessories specifically for model searched. If you already know code, initial or if you are looking for a non-specific article for a model (example oil) use the search on the right top or browsing the product categories with the menu on the left top. If you look for a product of specific brand you can browse "brands" on the top.
How can I purchase? It is very simple just click on the box “Add to Cart” at the side of the item and the item will be added to the shopping cart. When finished the shopping just click on “Proceed to Checkout” enter your shipping address and proceed with the buy selecting method of payment and type of delivery. You can also order via e-mail by filling the form on the top.
Is it possible to purchase directly from you? No, our site in Settimo Milanese - Italy is only used for collection. Before collecting it is necessary to order the items online or by email. We will then contact you once the order is ready for collection (Mon-Fri 8am to 12pm and from 2pm to 6pm).
Are your items covered by a warranty? All our items are covered by 2 years warranty (24 months) against manufacture faults of new items. For more information please look at Terms & Conditions page.
How can I return an item or ask for a warranty? Every suitable item can be changed or returned within 14 days from the delivery day and request of the warranty of the 24 months form the purchase date. For the return of the item, access own account then select the page “My Account > Details” and click on “RMA Request” and fill in the appropriate form. Once the request is accepted the item needs to be returned (with our own courier or by our courier for a fee). For more information please look at “Term & Condition”. In case of purchase as a guest Customer click on the following link to send the Return Request.
What do I do to know if an item is compatible with my model? When clicking on the item a description of the item will appear with the compatibility divided in brand, model and year. If it is a specific item, in case of universal one, please look at question 10. When selecting a search by brand and model (on the top left hand side) only specific items related to the selected model will show up.
Is the price of the item VAT includes and is there any other cost beside the ones of the item and the delivery? The price of all our products includes VAT (22%) and there is no other cost except delivery. Customers resident or domiciled in non-EU Countries not pay VAT when order is shipped (the system will automatically scalate during checkout) and when pick-up at our headquarters in Italy can request tax free (more information at Tax Free page). UE business non italian Customer can request VAT exemption with valid VAT number.
Are the products on the website new? Yes, all spare parts and accessories that we sell are new.
Are the products approved? By law some of our items need to be homologated to be used on public road (lights, mirrors exhausts ect.) The items on our website are for use of private tracks or circuits unless under the item specification it is clearly stated “approved - homologated” or those items that don’t need to be homologated.
What does it mean when a product is universal? Universal means that the item doesn’t need a specific application for a specific model but it is compatible to various models. We advise to look carefully at the technical characteristics of the item to understand if the item is compatible to a particular motorbike or scooter.
Is it possible to order an item that it is not on the website? It is possible to order material from brand that we deal although not listed in our catalogue (look at the "brands" list above). To order an item on request please do contact us.
Can I know the status of my orders? Yes, once the order is in place, you will be updated via e-mail about payment and delivery. If you are a registered Customer you can access online to order by login username and password and clicking in the section “My Orders”. In the section Delivery Tracking you can trace your order by typing your order number which will be given to you at the time of the confirmation of the purchase (active only after the confirmation of the delivery notified by e-mail) or by tracking link sent directly from courier.
Are you available for any questions and assistance? Of course, we answer e-mails and whatsapp from Monday to Friday 8am to 12pm and from 2pm until 6pm. Use Contacts Page.
How do I know about the cost of the delivery and methods of payment? The methods of payments are listed in the details of the items. Shipping cost can be estimated in each product's page or by adding products in cart and by selecting the Country of destination. For more information look at “Delivery” and “Payments” sections.
How do I resolve the "3DS Secure" credit card payment error? Credit card payments require the insertion of a variable temporary code (OTP) generated by the card issuer and sent via text message or the authorization of the transaction via smartphone app. Failure/incorrect entry of the code or lack of authorization on your card operator's app generates the "3DS Secure Code" error and does not allow the payment to be completed. For problems or questions about this security service (Verified by Visa or MasterCard SecureCode) you must contact the card issuer directly. We also recommend not entering special characters (accents, apostrophes, etc.) in the name and surname fields but only normal letters and trying the purchase again if necessary.
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