All products have a warranty against manufacturing defects of the new product of 24 months as provided for by Legislative Decree n. 24 of 02-02-2002. This guarantee is only for private Customers, who makes professional use of the goods and/or is purchased by professional invoice, the warranty is 12 months as required by Directive 1999/44/EC. A defect is obliged to inform MotoShopItalia s.a.s. by opening warranty practice (RMA) from your registered Customers area and, upon confirmation, the product should be returned carriage paid (with our own courier or by our courier for a fee) or delivered to our office. MotoShopItalia s.a.s. will as soon as possible to terminate the agreement by repair and/or replacement is after a technical inspection carried out at its premises or by the manufacturer's personnel. The Customer is entitled to warranty would not require any further sum than the price paid at the time of purchase and the return to the domicile of the same will be borne by the MotoShopItalia s.a.s.
The Guarantees do not cover mishandle of the product, by wrong instalment and when instructions given with the product are not followed. Guaranty does not cover when the weather condition affects the condition of the product and by technical and electronic misuses. The installation of technical products has to be carried by specialised professionals. Products subject to limitation of the guaranty will be those where the faults are not identifiable (for batteries please consult the specific document). In this case it is valid the guaranty given by the manufacture of the particular product. If the faulty good does not meet the requirements and criteria of the guaranty the product will be sent back on the expenses of the client. In case of electric parts that must be sent to recontrol there's a fixed cost of € 30,00.
The private resident of the EU (with the exception of those who use professional goods and/or is invoiced) has the right within a period of 14 days in which he or a third party, other than the carrier and designated by him, acquires the physical possession of the goods to exercise the right of withdrawal in accordance with Legislative Decree 206/2005 and 21/2014. This right consists of the right to refund part or all of the goods purchased by the seller and the resulting refund.
The right of withdrawal is exercised by opening a return request (RMA) using the form in the Customer area or by means of an express statement sent by mail or email (address: MotoShopItalia s.a.s. - via Manzoni 7 - 20019 Settimo Milanese (MI) - Italy, email : ordini-at-motoshopitalia.com). The goods must be shipped (carefully packed in order to protect the original envelopes from any damage, without removing any written or label, enclosing a copy of the resell form) within 14 days from the day the request for withdrawal was notified to us loaded or through our courier at home (with a maximum fixed cost of approximately at the same price of first shipping which will be deducted from the amount to be returned) to MotoShopItalia sas - Via Manzoni 7 - 20019 Seventh Milanese (MI) - Italy. The Customer is responsible for the diminution of the value of the goods resulting from manipulation other than the one required to establish the nature, characteristics and operation according to Directive 2011/83/EU paragraph 47 ("the consumer should only manipulate and inspect them in the same way which he would be allowed to do in a store"). Refunds will be made as soon as possible and in any case not later than 14 days after receipt of the notice of withdrawal, using the payment method used at the time of order or other agreed method. In any case, the Customer will not have to bear any reimbursement. All payments made on our behalf will be refunded, including delivery costs (except for the additional costs resulting from the choice of a delivery type other than the less expensive delivery standard we have offered). Refunds may be withheld for more than 14 days only until the Customer has demonstrated that they have returned the goods or until they have been received by us, whichever occurs first.
The right of withdrawal is excluded in the cases provided by article 59 of the Consumption Code, specifically does not apply in the case of supply of tailor-made or clearly customized goods. These include all Arrow, Giannelli and GPR branded products, articles with special prints or graphics (helmets, covers, tyrewarmers, etc ...), batteries filled with acid from us and items ordered at the Customer's request not included in the catalog.